Help Centre
Got questions about shoe cleaning, pickup, pricing, or FreshPass? We've answered the most common questions below. Can't find what you're looking for? Ask Dr Fresh in the chat.
We collect your shoes from your home or workplace, professionally clean them using our specialised machine-cleaning process, apply a UV-assisted finish, and deliver them back to your door. The whole process typically takes 24–48 hours after collection.
Our pricing starts from $15 per pair for a single pair, $37.50 for a multi-pack of 3 pairs, and $10 per pair for household bundles of 6 or more. Delivery is free for orders over a minimum value. Join FreshPass for regular cleaning at discounted rates.
Yes. Our machine-cleaning process is designed to handle muddy football boots, removing grass stains, mud, and odour. The UV-assisted drying stage helps eliminate bacteria that cause persistent smells.
Yes. We clean school shoes regularly for families across Melbourne. Our FreshPass membership makes it easy to keep school shoes clean throughout the term with recurring pickup and delivery.
FreshPass is our shoe cleaning membership. Choose monthly or fortnightly pickup and save on every clean. It's perfect for families, athletes, and anyone who wants fresh shoes without the hassle. No contracts — cancel anytime.
Yes. We clean everyday sneakers, running shoes, and athletic footwear. Our machine-cleaning process is gentle but effective, and every pair finishes with UV-assisted drying for a hygienic result.
Our target turnaround is 24–48 hours after collection. We pick up on weekdays (Monday to Friday) and return your shoes to your door.
We operate across Melbourne metro and selected surrounding suburbs. Enter your postcode during booking to check availability in your area.
Yes. Our UV-assisted drying process targets germs and bacteria that cause shoe odour. For heavily soiled shoes, we also offer pre-treatment options.
Yes. We partner with football clubs, schools, gyms, and businesses to provide bulk shoe cleaning and recurring maintenance plans. Contact us for a customised club quote.
After machine cleaning, every pair undergoes our signature UV-assisted drying stage. This uses targeted UV light to help eliminate germs and bacteria, supporting a more hygienic finish for your footwear.
Not all footwear is suitable for machine washing. We inspect every pair before cleaning and will let you know if your shoes require specialist assessment. Delicate materials or heavily damaged footwear may need alternative care.